FAQ: PLUG - The World's Most Powerful AC Power Supply
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!

Q. How much does PLUG weigh?

A. PLUG weighs 2lb 3oz

Q. How much does the optional solar panel weigh?

A. The optional solar panel weighs 3lb 15oz

Q. What are the dimensions of the optional solar panel?

A. The included solar panel folds up for easy transportation. The dimensions of the folded solar panel are 8.5in (L) x 8in (W) x 2.5in (H). The dimensions of the unfolded solar panel are 32.5in (L) x 17in (W) x 0.125in (H).

Q. What is the wattage, voltage, and amperage of the optional solar panel?

A. The wattage of the included solar panel is 40Watts, 20V 2A

Q. What will be included in the packaging for PLUG?

A. Packaging will include: 1x PLUG, User Manual, Universal Converter, 40W adapter

Q. How long will it take to charge PLUG with the included charging cable?

A. It will take approximately 7 hours to fully charge PLUG with the included charging cable.

Q. Will the charging time for PLUG be any faster when using a 240V outlet?

A. Charging speed will be the same regardless of whether you are using a 120V or 240V outlet to charge PLUG.

Q. How long will it take to charge PLUG with the optional solar panel?

A. It will take approximately 8 hours to fully charge PLUG with the optional solar panel.

Q. Can I use the solar panel I already own to charge PLUG?

A. Yes. However, you will need to purchase our solar panel regulator in order to use other solar panels to charge PLUG. This will be avaible for purchase at a later date.

Q. What kind of battery cells are being used in PLUG?

A. PLUG is made up of 16x 3,000mAh Panasonic battery cells.

Q. When will PLUG be shipping out to backers?

A. We are currently in the tooling phase for PLUG, we are working closely with our manufacturer to ensure we can get PLUG to you as soon as possible. We will be providing regular updates to you on the progress.

Q. What are the Watt Hours of PLUG?

A. Plug is 199.8 watt hours (wh)

Q. How do the built-in International Outlets work?

A. The built-in International Outlets accommodate nearly all outlet types used throughout the world. Below is a diagram showing how they accommodate the most common types.

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!
No shipping updates are provided.
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